Privacy Policy

At Soft Water Experts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect
We may collect the following types of information:

Personal Information: Name, email address, phone number, billing address, shipping address, and payment information.

Technical Information: IP address, browser type, device information, and browsing behavior on our website.

Other Information: Information provided voluntarily through surveys, feedback forms, or customer support interactions.

2. How We Use Your Information
We use the information we collect for the following purposes:

To process and fulfill your orders.

To communicate with you about your account, orders, or inquiries.

To improve our website, products, and services.

To send promotional offers, newsletters, or updates (only if you have opted in to receive such communications).

To comply with legal obligations and protect against fraudulent activities.

3. Sharing Information with Third Parties
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep your information confidential. Examples include:

Payment processors to complete transactions.

Shipping carriers to deliver your orders.

Marketing platforms (only if you have opted in to receive marketing communications).

We may also disclose your information if required by law or to protect our rights, property, or safety.

4. Opt-In Communications
We respect your preferences regarding marketing communications. We will only send you promotional emails or newsletters if you have explicitly opted in to receive them. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.

5. Data Security
We implement a variety of security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
You have the right to:

Access, update, or delete your personal information.

Opt out of receiving marketing communications.

Request a copy of the information we hold about you.
To exercise these rights, please contact us at the information provided below.

7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Soft Water Experts
14500 Roscoe Blvd, 4th Floor
Panorama City, CA 91402
Phone: 833-626-4264
Email: info@softwaterexperts.com